TradeTracker ID
Getting started: your new TradeTracker sign-in
TradeTracker ID replaces the username and password you use today, for advertisers and publishers alike. You sign in with one email address and one password. This guide takes you through the first sign-in, step by step. It takes about ten minutes.
What changes
- You sign in at id.tradetracker.com instead of merchant.tradetracker.com/user/login or affiliate.tradetracker.com/user/login.
- One email address and one password for all your accounts.
- Your username is only needed once, to connect your account.
What stays the same
- Your campaigns, sites, transactions, payments and reports.
- Your permissions in each account.
- After signing in, you work in the application you know, as before.
1.Before you start
Have these ready for your first sign-in:
- The username and password you used until now. You sign in with them once, to create your TradeTracker ID and connect your account.
- Your authenticator app, if you used two-step verification. The code is asked for once more.
- The email address you want to sign in with from now on. This becomes your TradeTracker ID. Use an address only you can open.
- Your mobile phone. Two-step verification is required for your TradeTracker ID, and you set it up with your mobile number.
Note: Already have a TradeTracker ID, for example because you work with both advertiser and publisher accounts? Sign in with that one instead. One TradeTracker ID covers all your accounts.
2.The new sign-in page
The sign-in address is changing. You now sign in at id.tradetracker.com instead of merchant.tradetracker.com/user/login or affiliate.tradetracker.com/user/login. Bookmarks to the old page take you to the new one.
After signing in, you are taken back to the application you work in, merchant.tradetracker.com or affiliate.tradetracker.com, and work there as usual.
First visit, no TradeTracker ID yet? Enter your previous username and password. We guide you from there.
Already created a TradeTracker ID? Only then do you sign in with your email address and its password.
3.Sign in with your previous username
- Click id.tradetracker.com.
- Enter your previous username and password in the email address and password fields.
- Click Log in.
No TradeTracker ID yet? You are asked to create one. Continue with Create your TradeTracker ID.
Note: Already created a TradeTracker ID? Then we ask you to sign in with your TradeTracker ID instead. Your previous username no longer opens a session.
4.Create your TradeTracker ID
- On Create a TradeTracker ID, enter the email address you want to sign in with from now on in TradeTracker ID email.
- Click Send me a verification link.
We send an email to that address. Your previous username is connected once the address is verified and your password is set.
Note: Already have a TradeTracker ID? Click Log in here to connect your accounts instead.
5.Confirm your email address and set your password
- Open the email TradeTracker Email Address Verification.
- Click VERIFY EMAIL ADDRESS. The link stays valid for 7 days. Or copy the six-digit code from the email, which is valid for 60 minutes.
- Using the code? On Please check your email, enter it under Enter the code from the email and click Continue.
- On Set your password, choose a password of at least 12 characters and enter it twice.
- Click Save password.
From now on, this is the only password you need. The password of your previous username is no longer used.
Note: No email? Check your spam folder, then click Resend verification email. If you requested several emails in a few minutes, wait a moment before trying again.
6.Confirm your previous username
To connect your account, we check that the previous username is really yours. If your previous username used two-step verification, we ask for its code.
- Did you use two-step verification with your previous username? Enter the code from that authenticator app and click Verify.
- On Confirm this is your username, click Connect this user. Nothing changes until you do.
7.Set up your mobile number
Two-step verification is required for your TradeTracker ID. In this step, you link your mobile number to it. From now on, signing in asks for your password and a verification code.
- On Add your mobile number, choose your country and enter your mobile number in international format, including the country code, for example +44 7400 123456.
- Click Send code.
- On Confirm your mobile number, enter the code from the text message under Verification code. The code is valid for 10 minutes.
- Click Verify.
No text message? Click Resend code once the timer has run out. Entered the wrong number? Click Use a different number.
You can add an authenticator app as an extra method later.
8.You're ready
Your TradeTracker ID is set up. You are now taken to your dashboard in the application you work in. From now on, sign in at id.tradetracker.com with your email address, your password and a verification code.
From there, you can complete your TradeTracker ID with a recovery email address and phone number, connect more accounts, link your social media accounts, add more two-step methods, and manage other settings.
More than one account? Choose one in the dropdown and click Open dashboard. Tick Set chosen account as default to skip this next time.
Working with advertiser and publisher accounts? Once both are connected to the same TradeTracker ID, you are asked where you want to sign in.
8.1Your account stays the same
Creating your TradeTracker ID only changes how you sign in. Your account, campaigns, sites, transactions, payments and reports are exactly as they were. We look forward to continuing to work with you across the TradeTracker applications.
9.Quick answers
I don't remember the password of my previous username
On the sign-in page, click Forgot password? and follow the password reset. The reset link goes to the email address of your previous username.
I no longer have access to the email address of my previous username
Ask an administrator of your account to update the email address of your user. Are you the only user on the account? Then contact the TradeTracker support team. They verify your identity personally and guide you through setting up your TradeTracker ID.
The confirmation email didn't arrive
Check your spam folder, then click Resend verification email. If you requested several emails in a few minutes, wait a moment before trying again.
My link or code has expired
Codes in our emails are valid for 60 minutes, and a link works only once. If you see This link is no longer valid, click Login with your TradeTracker ID and start again to get a new one.
"Too many login attempts. Please try again later."
After five failed attempts in 15 minutes, sign-in pauses. Wait 15 minutes and try again.
I no longer have the authenticator app of my previous username
Ask an administrator of your account to reset it. Are you the only user on the account? Then contact the TradeTracker support team. They verify your identity personally and guide you through setting up your TradeTracker ID. The code cannot be skipped when connecting.
Will I lose my campaigns, sites, transactions or reports?
No. Everything stays in your account. Only the way you sign in changes.
Is my mobile number now used to sign in?
Yes. Two-step verification is required for your TradeTracker ID. After your password, we send a verification code to your mobile number, or you use your authenticator app if you added one.
Can colleagues share my TradeTracker ID?
No. A TradeTracker ID is for personal use only and must never be shared. Every colleague gets their own TradeTracker ID through an invitation.
I need more help
Ask our assistant. It helps you with most questions straight away. If it cannot solve yours, it escalates the question, and one of our specialist team members gets in touch with you within 24 hours for matters related to your TradeTracker ID.